Shipping Policy

At ICE BURST™, operated by Rissala LLC, we are committed to processing and shipping your orders as quickly and smoothly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Times

Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We currently offer standard shipping within the United States.

Estimated delivery time after order processing:

Standard Delivery: 4–7 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, high-demand periods, or other events outside our control.

3. Shipping Costs

We offer free standard shipping on all orders within the United States.

No minimum purchase is required for free standard shipping unless clearly stated otherwise on our website.

Shipping fees will not be charged at checkout for standard delivery within the United States. Any applicable taxes, duties, or additional fees may still apply where required by law.

4. Delivery Areas

We currently ship within the United States.

Certain remote areas, territories, or special locations may experience slightly longer delivery times depending on carrier availability.

5. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number or tracking link.

Please allow up to 48 hours for tracking information to update after the carrier receives the package.

6. Delivery Delays and Issues

We are not responsible for delays caused by:

Incorrect or incomplete shipping information provided at checkout

Carrier delays or service disruptions

Severe weather conditions

Holidays or high-volume shipping periods

Natural disasters or events outside our control

If your order has not arrived within the estimated timeframe, please contact our customer support team at contact@ice-burst.com and we will do our best to assist you.

7. Lost or Damaged Orders

Lost Orders

If your tracking information shows that your order was delivered but you have not received it, please first check with neighbors, household members, your building reception, or your local carrier office.

If you still cannot locate your package, please contact us at contact@ice-burst.com so we can help you investigate the issue.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number

A description of the issue

Clear photos of the damaged item and packaging

We will review the situation and work with you to find a suitable solution.

8. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

ICE BURST™ is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us immediately at contact@ice-burst.com.

We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.

9. Order Modification or Cancellation

Once an order has been shipped, we can no longer modify or cancel it.

If you need to make a change to your order or shipping address, please contact us as soon as possible after placing your order.

10. Contact Us

If you have any questions about shipping, delivery, or tracking, you can contact us at:

Rissala LLC
1309 Coffeen Ave, STE 1200
Sheridan, WY 82801, USA

Email: contact@ice-burst.com
Phone: +1 307-443-6055