Privacy policy

Privacy Policy

Last updated: June 28, 2026

ICE BURST™, operated by Rissala LLC, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, or communicate with us.

By using or accessing our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect the following categories of personal information:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.

  • Order and transaction information, including products purchased, order history, returns, exchanges, payment confirmation, and shipping details.

  • Payment information, such as payment method and payment-related details. Payment information is processed securely by our payment providers and Shopify.

  • Account information, if you create an account, such as login details, preferences, and saved information.

  • Communication information, such as messages you send to our customer support team.

  • Device and usage information, such as IP address, browser type, device information, pages visited, and how you interact with our website.

  • Marketing information, such as your email preferences and interactions with promotional emails or advertisements.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.

  • Automatically through our website, including through cookies, pixels, analytics tools, and similar technologies.

  • From service providers, such as Shopify, payment processors, shipping partners, marketing platforms, analytics providers, and customer support tools.

  • From business or marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide and Improve Our Services

We use your information to process your orders, accept payments, arrange shipping, provide order updates, manage returns and refunds, respond to customer service requests, and improve your shopping experience.

This includes processing orders for ICE BURST™ products, providing delivery updates, and helping with returns under our 30-day money-back guarantee.

To Communicate With You

We may use your information to contact you about your order, respond to your inquiries, provide customer support, and send important service-related messages.

For Marketing and Advertising

If you opt in or where permitted by law, we may use your personal information to send promotional emails, offers, updates, and advertisements related to ICE BURST™ products.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us.

For Security and Fraud Prevention

We may use your information to detect, investigate, and prevent fraudulent, unauthorized, illegal, or harmful activity, and to protect our website, customers, and business.

For Legal and Compliance Purposes

We may use your information to comply with applicable laws, respond to legal requests, enforce our policies, resolve disputes, and protect our legal rights.

How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business and provide our services, including:

  • Shopify, which hosts and powers our online store.

  • Payment processors, to securely process transactions.

  • Shipping and fulfillment partners, to deliver your orders.

  • Customer support providers, to help us respond to your inquiries.

  • Marketing and advertising partners, to send promotional communications and show relevant ads.

  • Analytics and technology providers, to improve our website and services.

  • Legal, compliance, or law enforcement authorities, when required by law or necessary to protect our rights.

We do not share your personal information except as described in this Privacy Policy or as permitted by applicable law.

Shopify

Our store is powered by Shopify. Shopify helps us operate our online store, process orders, manage payments, provide checkout services, and improve the customer shopping experience.

Information you provide through our website may be transmitted to and processed by Shopify and its service providers. Shopify may process your personal information in accordance with its own privacy practices.

You can learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy.

Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, improve user experience, and support marketing and advertising activities.

Cookies may collect information about your device, browser, IP address, pages viewed, and interactions with our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

If you visit third-party websites, we encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, process orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of your personal information.

  • Request a copy of your personal information.

  • Opt out of certain marketing communications.

  • Opt out of certain targeted advertising or data sharing, where applicable.

To exercise your privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing your request, as permitted or required by applicable law.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, customer service requests, or legal notices.

International Transfers

Your personal information may be transferred, stored, or processed outside of your country of residence, including in the United States and other countries where our service providers operate.

When required by law, we rely on appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, you can contact us at:

Rissala LLC
1309 Coffeen Ave, STE 1200
Sheridan, WY 82801, USA

Email: contact@ice-burst.com
Phone: +1 307-443-6055